To provide the best possible quality service for our patients within a confidential and safe environment through effective collaboration and teamwork.
To show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem.
To involve our patients in decisions regarding their treatment.
To promote good health and well being to our patients through education and information; also utilising electronic processes wherever possible to make care and information more accessible
To involve and collaborate in multidisciplinary team work including nursing and other allied healthcare professionals in the care of our patients
To encourage our patients to get involved in the practice through an annual survey and encouragement to comment on the care they receive
To ensure that all member of the team have the right skills and training to carry out their duties competently, and they have opportunities to discuss and learn from problems or issues that arise at any time.
To provide safe, effective health primary care services in a responsive way; meeting the needs of our patients
To support continuity of care – wherever possible through personal continuity; but also through medical record continuity enabled by high quality medical records; and following guidelines based on best evidence, national, and local policy
To be an active and responsible member in our local health community ensuring our practice and services to our patients are commissioned and provided in a way most likely to meet their needs
To ensure the practice is compliant with relevant legislation and policy relevant to maintaining trust and confidentiality, as well as to ensure we practice high quality medicine.
To provide a learning environment where we train student and health professionals and are involved in teaching. This learning and continual improvement ethos runs through everything we do, we look to continuously make incremental improvements and learn lessons from delivering primary health care.